Terms of service
Terms And Conditions of Redemption
All JustRewards™ Sports and Vacation Travel awards are non-refundable and must be redeemed before the expiration date listed on the award certificate; normally, this is one year from the date of award issue. Actual travel may take place up to a year thereafter.
When choosing an event, please keep in mind that you must allow at least 30 days for fulfillment processing. Only events taking place 30 or more days from your date of redemption will be available.
You will receive a confirmation that your award redemption request has been received within 48 hours of submission. Should any problems arise with your redemption request, you will be notified at that time.
All events available for redemption are based on both accommodation and event ticket availability. It is important to note that availability can be exhausted from time to time. While we will make every effort to fill your award package with your first redemption choice, there are rare instances where this is simply impossible. Should this occur, you will be promptly contacted by one of our Redemption Service Representatives and given the opportunity to redeem your award for a different event. Please do not make plane or other travel arrangements until your redemption has been confirmed by a JustRewards™ Redemption Service Representative.
Charges will apply for additional nights, tickets, and services such as golf or spa. All additions are non-refundable and are subject to availability.
Your tickets and accommodation information will arrive within one week of the event, unless otherwise advised, and will be sent to the address of record via trackable shipping. A signature may be required for delivery of this package.
All JustRewards™ Sports and vacation travel awards are individual awards and are not valid for group travel. We ask that you redeem no more than two awards for an individual event or vacation.
The JustRewards™ Redemption Service Center at 1-866-904-5577 is open Monday through Friday 9AM - 6PM and Saturday 10AM – 4PM Eastern Standard Time, and can help you with questions ranging from the validity of your award through the status of your order. The Redemption Service Center can also assist in finding an event to attend, should you have trouble deciding what to redeem your award for.
Cruise Awards
Travelers are responsible for transportation to and from the port of departure. Additionally, all personal incidental charges-- such as telephone calls, soft drinks and alcoholic beverages, medications, doctor visits, tips and gratuities, services rendered, parking and optional excursions-- are also the responsibility of the traveler/s.
Documentation confirming your cruise award vacation will be sent to you approximately 30 days before the confirmed sailing date, unless otherwise advised, and will be sent to the address of record via trackable shipping. A signature may be required for delivery of this package. This documentation is required for cruise embarkation, so please make sure you receive it before leaving for your cruise.
A passport is required for travel. Any guest traveling without proper documentation will not be allowed to board the vessel, and no refund of the cruise fare will be issued. Additional restrictions may apply to your specific vessel, cruise, and/or ports of call. For questions, please refer to the vacation/cruise itinerary for additional details, or contact the JustRewards™ Redemption Service Center at 1-866-904-5577.
Additional Disclaimers
JustRewards™ reserves the right to change the Terms and Conditions of Redemption at any time, without notice.
Please see your individual reward certificate, flyer, brochure, redemption material, online redemption selection pages, or other provided material/s for additional terms and conditions which may apply to your specific award.
Legal Disclosures
The JustRewards™ Redemption Service Center is acting as intermediary and agent for suppliers in selling services, or in accepting reservations or bookings for services which are not directly supplied by this company such as hotel accommodations, group transportation, meals, tours, event tickets, cruises, etc. This company therefore, shall not be responsible for breach of contract of any intentional or careless actions of omissions on the part of such suppliers, which result in any loss, damage, delay or injury to you, your travel companions or group members. We shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical construction difficulties, diseases, local laws, climactic conditions, abnormal conditions or developments or any other actions, omissions, or conditions outside the company's control.
By embarking upon travel, the traveler/s voluntarily assume/s all risks, and is advised to obtain appropriate insurance coverage against them. Your retention of tickets, vouchers, or booking after issuance shall constitute consent to the above and an agreement on your part to convey the contents here to your travel companions or group members.
By engaging the company and making deposit and/or full payment and/or confirming receipt of redemption confirmation for the package arrangement/s specified, the traveler acknowledges the position of the company as stipulated by the foregoing, and agrees to hold the company blameless in making the arrangements on his/her behalf, provided the same shall be made through generally acceptable suppliers at the time of engagement, and further agrees that restitution of damages, if any are claimed, shall be sought directly from the suppliers. The client also agrees to the terms and conditions of the tour and services as set forth by the suppliers.
Intellectual Property Disclaimer
The terms, including keywords and/or phrases, as well as all associated graphics and/or logos, are registered trademarks of their respective companies and/or affiliates and are used herein for factual description purposes only. We are in no way associated with or authorized by these companies and neither they nor their affiliates have licensed or endorsed us to sell goods and/or services in conjunction with specific events.
The names "Total Sports Fan", "Super Sports Fan" and "All Pro" are brand names of JustRewards™ and are used herein for descriptive purposes only. They do not refer to the type or level of seating associated with the respective certificate/s.